Question 1

What material is the print made of?

Accepted Answer

Our plates are made of high-quality aluminum, a rigid, lightweight, and extremely resistant material. They are immune to humidity and fungi, and thanks to the sublimation process, they do not fade over time. You can easily clean them with a dry cloth, and they are suitable for framing without any issues.

Question 2

What sizes do you offer?

Accepted Answer

We handle two standard sizes: 15x20 cm (ideal for picture frames) and 20x30 cm.

Question 3

Are they real oil paintings?

Accepted Answer

We create the portraits digitally, using brushes that perfectly imitate the texture and aesthetics of oil painting. This allows us to offer a more accessible price and faster delivery than traditional oil. Also, unlike physical painting, our finish does not fade or get damaged by sun or water.

Question 4

What does it mean that the product is sublimated?

Accepted Answer

Sublimation is a technique where the digital design is transferred to the plate, mug, or keychain using heat and pressure. This ensures that the art is integrated into the material, achieving exceptional durability.

Question 5

Do I have to pay before seeing how my portrait looks?

Accepted Answer

No. You upload your photo on the site, choose the style and see the preview instantly, completely free and with no commitment. You only pay if you love the result. You're 100% in control from the very first second.

Question 6

Will it arrive in time for a special date?

Accepted Answer

The design won't keep you waiting: your portrait is generated instantly, so you can sort it out in minutes. Once approved, delivery takes 24 to 48 hours nationwide. If you're on a tight deadline, message us on WhatsApp and we'll coordinate it with you.

Question 7

How do you create the portrait?

Accepted Answer

We're an art and digital design studio. We create your portrait with our Pintoresk Smart Design Engine, an in-house development whose algorithms were designed and are backed by an artist's eye, combined with photo retouching techniques and high-complexity digital brushes. That's why the result is immediate yet keeps the warmth and likeness of a hand-made piece.

Question 8

Can I send separate photos to join them into a single portrait?

Accepted Answer

Of course! We can create a composition by joining different images. For an optimal result, we recommend that the photos have a similar perspective (e.g., all from the front).

Question 9

Can you remove or add people/pets to the original photo?

Accepted Answer

Certainly. We can remove unwanted elements or people, as well as integrate someone who wasn't in the original shot. Ideally, the additional photos should match the perspective and framing of the base image so the integration looks natural.

Question 10

What quality should my image have?

Accepted Answer

Ideally, the photo should have good light and sharpness to capture the most detail. If the quality is too low, we will contact you to find an alternative or ask for more references. If it's not possible to perform the work, we will coordinate your refund.

Question 11

Can I choose the background for the portrait?

Accepted Answer

You have three options:
1. Artistic Background (Free): A single-color background, created in the same artistic style as your portrait, for a seamless integration with the illustration.
2. Same as reference (Free): We will use the background that appears in the reference image you want to portray.
3. Custom Background (Free): You can upload a reference of the landscape or environment you want us to illustrate (no additional characters).

Question 12

Can I add phrases, names, or dates?

Accepted Answer

Yes. Including the name is completely free. If you wish to add a special phrase or date, there is a small additional cost that you will see reflected when placing your order.

Question 13

What determines the price of the portrait?

Accepted Answer

The value is mainly defined by the number of characters (people or pets), as each one requires individual dedication time. In the case of prints, the chosen size also influences the final cost.

Frequently Asked Questions

About the Product and Materials

About the Portrait Creation

Personalization and Pricing

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